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The rise of automated text processing systems has led to the development of tools designed for a wide variety of application domains. These technologies are often developed to support non-technical users such as domain experts and are often developed in isolation of the tools primary user. While such developments are exciting, less attention has been paid to domain experts’ expectations about the values embedded in these automated systems. As a step toward addressing that gap, we examined values expectations of journalists and legal experts. Both these domains involve extensive text processing and place high importance on values in professional practice. We engaged participants from two non-profit organizations in two separate co-speculation design workshops centered around several speculative automated text processing systems. This study makes three interrelated contributions. First, we provide a detailed investigation of domain experts’ values expectations around future NLP systems. Second, the speculative design fiction concepts, which we specifically crafted for these investigative journalists and legal experts, illuminated a series of tensions around the technical implementation details of automation. Third, our findings highlight the utility of design fiction in eliciting not-to-design implications, not only about automated NLP but also about technology more broadly. Overall, our study findings provide groundwork for the inclusion of domain experts values whose expertise lies outside of the field of computing into the design of automated NLP systems.more » « less
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Investigative data journalists work with a variety of data sources to tell a story. Though prior work has indicated that there is a close relationship between journalists' data work practices and that of data scientists. However, these relationships and data work practices are not empirically examined, and understanding them is crucial to inform the design of tools that are used by different groups of people including data scientists and data journalists. Thus, to bridge this gap, we studied investigative reporters' data work practices with one non-profit investigative newsroom. Our study design includes two activities: 1) semi-structured interviews with journalists, and 2) a sketching activity allowing journalists to depict examples of their work practices. By analyzing these data and synthesizing them across related prior work, we propose the major phases in the data-driven investigative journalism story idea generation process. Our study findings show that the journalists employ a collection of multiple, iterative, cyclic processes to identify journalistically "interesting'' story ideas. These processes both significantly resemble and show subtle nuanced differences with data science work practices identified in prior research. We further verified our proposal through a member check with key informants. This work offers three primary contributions. First, it provides a close glimpse into the main phases of investigative journalists' data-driven story idea generation technique. Second, it complements prior work studying formal data science practices by examining data-driven investigative journalists, whose primary expertise lies outside computing. Third, it identifies particular points in the data exploration processes that would benefit from design interventions and suggests future research directions.more » « less
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As robots become more ubiquitous it is important to understand how different groups of people respond to possible ways of interacting with the robot. In this study, we focused on gender differences while users were tele-operating a humanoid robot that was physically co-located with them. We investigated three factors during the human-robot interaction (1) information processing strategy (2) self-efficacy and (3) tinkering or exploratory behavior. Experimental result show that the information on how to use the robot was processed comprehensively by the female participants whereas males processed them selectively (pp<0.001) . Males were more confident when using the robot than females (pp=0.0002) . Males tinkered more with the robot than females (pp=0.0021) . Tinkering might have resulted in greater task success and lower task completion time for males. Similar to existing work on software interface usability, our results show the importance of accounting for gender differences when developing interfaces for interacting with robots.more » « less
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